We offer free shipping on all U.S. orders, $5.95 flat rate to Canada, $6.95 flat rate to Australia, U.K., UAE, Mexico, Singapore, Saudi Arabia and New Zealand. Orders are usually processed and shipped within 1-2 business days (M-F) of purchase. When your order ships, we will contact you with a shipping confirmation and tracking information. Tracking information is also accessible through your account, under My Orders.
International orders may be subject to custom fees.
FREE USA DELIVERY
(3-7 business days)
Processing Time: 1-2 days Free Shipping: 3-7 business days Free exchanges included
$5.95 Canada / $6.95 Australia / $6.95 U.K. /
$6.95 Saudi Arabia / $6.95 Mexico / $6.95 UAE /
$6.95 New Zealand / $6.95 Singapore Delivery
(5-10 business days)
Processing Time: 1-2 days
Free Shipping: 5-10 business days
Free Exchanges To U.S., U.K., Canada & Australia
Request your exchange and process it on the spot! You will immediately receive a voucher for the exchange order. Free tracking is included for all U.S. orders. We recommend Canadian shoppers purchase insurance for all shipments. Exchanged orders must be returned to our warehouse within 30 days, or pay for the exchange voucher in full. Final sale items may be exchanged for the same style, different size while stock lasts.
We apologize but right now, we are unable to process returns & exchanges for UAE, Mexico, Singapore, Saudi Arabia and New Zealand. For further assistance please reach out to firstname.lastname@example.org
Returns are easy and convenient! Free tracking is included for all addresses within the U.S. We recommend Canadian, Australian and U.K. shoppers purchase insurance for all shipments. Each returned set is subject to a $5.95 restocking fee. Final sale items are not eligible for returns.
Make sure to ship back your entire set in its new, unworn condition* within 30 days of delivery. Sets received 30 days after delivery, or incomplete sets will not be accepted.
Repack items in their original packaging and seal the box securely with tape. If your poly-mailer is not reusable, simply send your items in the Secretlush box.
Please print your pre-paid Return Label and affix to your original package. You must cover or remove any original shipping information. If not, your package might be lost or rejected by the warehouse.
Schedule a pickup, give the package to your mailman, drop it in your mailbox, at work or at a post office without waiting in line. Please do not return packages to self-serve drop boxes as this may result in delays. Allow 30 days for us to process your request upon receipt.
Note: Again, Secretlush does not offer any tracking services on labels for exchanges or returns from Canada, Australia & the U.K., and is not responsible for lost packages. Customers are welcome to purchase alternative shipping methods that allow for tracking or insurance on the package.
* For sanitary reasons, we are unable to accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed. Thus Items not in new or unworn condition will be rejected during the sanitary inspection.